Xiamen Win Top Umbrella Co., Ltd

1. What are the trade terms?
2. What are terms of payment?
3. How long is delivery time?
4. Do you require minimum order quantity
5. Shall we pay for samples?
6. Shall we pay for freight of samples?
7. When we place an order, can we take back sample charge and freight?
8. If there are quality problems in the goods, how to deal with them?
9. Do you have money back/refund policy for orders that related to quality problems?
10. Are you looking for business agent in our area?
11. How do you pack the goods?
12. How do you send the goods?
13. Do you source other products if we need your help?

1. What are the trade terms?

   We accept FOB, C & F CIF etc.

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2. What are terms of payment?

   T/T (wire transfer), L/C

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3. How long is delivery time?

   Normally, it takes 30-35 days to finish production of goods. It is really based on ordered items and quantity.

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4. Do you require minimum order quantity?

   For 21" umbrella, 300 dozen/item/color, for 23" umbrella, 250 dozen/item/color, for 29" umbrella, 200 dozen/item/color. As for other umbrellas, please check with us.

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5. Shall we pay for samples?

   As practice, new customers are required to pay for samples. Old customers no need to pay for them.

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6. Shall we pay for freight of samples?

   Yes, customers are requested to pay for freight when they require samples. After we conclude some business with customers, we will send samples by freight prepaid

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7. When we place an order, can we take back sample charge and freight?

   Yes, you can take back freight from order but order amount should be at least USD5000.00. The freight shall be calculated as UPS freight in China. It can be deducted from the payment of the order as requested

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8. If there are quality problems in the goods, how to deal with them?

   Please send back samples of goods, or a lot of goods if it is necessary. We will investigate if it is true and the reasons. If it is really poor quality and can not meet confirmed quality, we shall be responsible for them.

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9. Do you have money back/refund policy for orders that related to quality problems?

   Yes, we can refund certain amount of payments after negotiation with customers. The government controls remittance to other countries strictly. So we have to refund money when you place the next order.

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10. Are you looking for business agent in our area?

    Yes, we welcome reputable companies to be our agents. First of all, we would like to make some transactions with them. In this way, customers can test our credits, quality, prices and service. And we can choose qualified agent as well.

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11. How do you pack the goods?

    Normally, we pack goods in cartons. Custom-made is welcome.

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12. How do you send the goods?
    

    You can select the shipping methods of by express, by air or by ship.

    By express, no minimum weight

    By air, 45 Kg at least

    By ship, 1000kg or 1 cubic meter at least.

    Customers' special requirements are always concerned.

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13. Do you source other products if we need your help?

    We also source other products as requested to meet particular demands of the markets.

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 Please feel free to contact us if you have any questions.