- What are the trade terms?
We accept FOB, C & F CIF etc.
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- What are terms of payment?
T/T (wire transfer), L/C
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- When is delivery time?
Normally, it takes 25-35 days to finish production of
goods. It is really based on ordered items and quantity.
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- What is the minimum order quantity?
Normally, customers are required to order at least 200
dozen per item per color. Please check with us if you have
detailed enquiry.
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Shall we pay for samples?
As practice, new customers are required to pay for
samples. Old customers no need to pay for them.
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- Shall we pay for freight of samples?
Yes, customers are requested to pay for freight when they
require samples. After we conclude some business with
customers, we will send samples by freight prepaid.
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- When we place an order, can we take
back sample charge and freight?
Yes, you can take back freight from order but order
amount should be at least USD5000.00. The freight shall be
calculated as UPS freight in China. It can be deducted from
the payment of the order as requested
If there are quality problems in the goods, how to deal
with them?
Please send back samples of goods, or a lot of goods if
it is necessary. We will investigate if it is true and the
reasons. If it is really poor quality and can not meet
confirmed quality, we shall be responsible for them.
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Do you have money back/refund policy
for orders that related to quality problems?
Yes, we can refund certain amount of payments after
negotiation with customers. The government controls
remittance to other countries strictly. So we have to refund
money when you place the next order.
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Are you looking for business agent
in our area?
Yes, we welcome reputable companies to be our agents.
First of all, we would like to make some transactions with
them. In this way, customers can test our credits, quality,
prices and service. And we can choose qualified agent as
well.
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- How do you pack the goods?
Normally, we pack goods in cartons. Custom-made is
welcome.
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- How do you send the goods?
You can select the shipping methods of by express, by air or by ship.
By express, no minimum weight
By air, 45 Kg at least
By ship, 1000kg or 1 cubic meter at least.
Customers' special requirements are always concerned.
- Do you source other products if we
need your help?
We also source other products as requested to meet
particular demands of the markets.
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Please feel free to contact us if you have any
questions.
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